Shipping & Return Policies

Refund & Cancellation

Purchases made from the online store of www.ekbite.com cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over email or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 30 days of placing the orders. Any queries or concerns beyond 30 days from order confirmation date will not be entertained.

Any cancellations can be processed within 24 hours of placing the orders, by writing to us at contact.ekbite@gmail.com . Refunds for cancelled orders will be processed to the original mode of payment within 5-10 working days.

Ship & Delivery

Upon placing your order, we will promptly send you an email confirmation to acknowledge receipt of your order.
To ensure a smooth delivery process, kindly provide your full street address, including the postal code and a nearby landmark, when placing your order.
Our shipping methods and carriers vary depending on the shipment type and geographical location.
Please note that the dispatch of your ordered product(s) may occur at different times.
Prior to delivery, your product(s) will undergo inspection and secure packaging, after which they will be entrusted to our reliable delivery partners. Typically, orders within India are delivered within 2-8 working days, with the exception of remote areas. In rare instances, unforeseen circumstances may lead to delays in shipment processing. Should such delays occur beyond our control, the estimated shipping date may change without prior notice.
Our dedicated delivery partners will make every effort to deliver your package as promptly as possible. If, for any reason, they encounter difficulties reaching your provided address or delivering at a suitable time, they will contact you directly to resolve the matter.